By Rajul Jain

This article deals with the following points 

Why are quality standards important?

What is the importance of feedback mechanisms in the quality control process?

Does Modlingua Rubric provide provision for any feedback?

Like any supplier of goods or services, a translator potentially bears ethical and legal obligations toward his employer. This has turned to be of enormous importance with the development of the language industry on a global scale. For the protection of both parties, standards have been developed that seek to spell out their mutual duties. As interest in quality management has grown, specific quality standards have been developed for translation services. These have included the Italian UNI 10574, the German DIN 2345, the Austrian Önorm D 1200 and Önorm D 1201, and the Canadian CAN CGSB 131.10.
So now the question is why these standards are an important tool for today’s world?

A standard refers to quality, and as a translator/translation provider, we should certainly care about the quality. When we are doing some work we set some standards according to the client’s requirements and these standards interpret our work undeniably. Besides this, it sets a precedent and a clear expectation of what is to come from any type of language service professional. Furthermore, the client will know what type of work is he going to receive and he will be satisfied. Clients will be willing to repeat service with the service industry since they are aware that they are safe. With these standards, one also establishes professionalism in itself because this helps them in recognizing the quality much better. The decisive result at the end of these projects is growing. The service provider industry’s growth is a leading factor in today’s life because they assure the quality and provides the best and have their hand on it easily.  

Quality products help to maintain customer satisfaction and loyalty and reduce the risk and hard work. The service industry can build a reputation for quality by gaining accreditation with a recognized quality standard. Standards facilitate everyday life. They increase safety and can be used to rationalize operations. Standardization ensures that services and methods are appropriate for their intended use. It ensures that work is well done.

In the quality control process, Feedback plays a vital role. Effective feedback, both positive and negative, is very helpful. Feedback is valuable information that will be used to make important decisions. It helps the client to express their views precisely about the work and it also helps the service provider to reread its work and do changes. The feedback mechanism is also profitable because it prevents any misunderstanding between both parties and they can solve the problem effectively. If they are talking on call, there might be some sound problems or any noises, so the service provider doesn’t get the feedback audibly.

Top performing companies are top-performing companies because they consistently search for ways to make their best even better. The feedback mechanism here opens up new opportunities to sharpen our qualities and to get a better deal. This mechanism can motivate our employers to do more satisfying jobs. Adding on, it can improve the performance of the industry and get a bigger hand in all competitions. Not only earning more, but we can also learn something new with the advanced world and this is the major source of our knowledge.

 Feedback must be part of an overarching quality improvement and education agenda; it is not meant to be an isolated, fragmented initiative that is typically undermined by a lack of resources or systemic barriers to gaining improvement within programs. Placing a more immediate formal feedback strategy that focuses on goal-oriented behaviour is rapidly becoming a mainstay. Modlingua also provides a provision for feedback in its comment section where interns, as well as translators, can express their views and opinions about any article. This helps Modlingua to get better and have more and more readers and viewers. It has also its YouTube channel where they post their videos about all the translation tools and mediums.

Ultimately, translated materials can only be judged on their effectiveness at communicating with their intended audience.